Customer issues

• 1. Do I need to place a minimum number of orders per month?
• Ans. No, There is no minimum. You can just make one order a year!
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• 2. How can I book a delivery?
• Ans. There are three ways: using the online form on our website or by WhatsApp
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• 3. How early should I book a courier?
• Ans. You only need to book 30 minutes in advance its within city limits
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• 4. Do you pack the goods?
• Ans. No, the courier will deliver the goods in the same packaging they were collected in.
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• 5. I have a very urgent order. Can I specify a 30 minute interval between two deliveries?
• Ans. Yes, as long as this time is sufficient for the courier to get from one address to the other.
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• 6. What do I do if I want to send several items to the recipient to choose from?
• Ans. On the form, add your collection point separately as a return address.
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• 7. Will you definitely find a courier to deliver my order?
• Ans. We can always find a courier, the only issue is time. For example, it can sometimes take up to an hour to find a courier if you book a courier on Friday, which is the busiest day of the week.
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• 8.Why hasn't anyone been assigned to my order yet?
• Ans. Our system works on the basis of responses. So far, no couriers have responded to your order. Depending on the day and the route, it can take from one minute to an hour to find a courier.
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• 9. How do I know if the courier has delivered the parcel?
• Ans. You will receive a text message or email. The recipient will also receive a text message notifying them that the courier is coming (unless the delivery is a surprise).